Musnad E Ahmed is a self-made entrepreneur and respected leader in Bangladesh’s BPO and technology landscape. From humble beginnings as a customer service executive, Musnad has evolved into a business magnate with thriving ventures spanning business process outsourcing, SaaS, CRM, software development, marketing, and export industries.

He is the Founder and CEO of SkyTech Solutions, one of the country’s fastest-growing BPO companies, serving clients across the U.S., Australia, and Canada. He also serves as the Joint Secretary General of BACCO, the national body for BPO companies in Bangladesh.

Career & Industry Leadership

Musnad began his career in 2007 as a call center agent, navigating roles in companies such as HMC Technologies, Legato Services Ltd, Digicon Technologies, Symphony Mobile (Edison Group), and Rocket Internet GmbH.

His journey from agent to operations supervisor, then quality analyst, and ultimately Head of Customer Service provided him with deep insights into customer experience (CX) and process optimization.

In 2013, he founded SkyTech Solutions, which now employs over 700 professionals and provides voice, chat, email support, telesales, and back-office services to international markets.

His operational and staffing strategies have consistently delivered results, including high client retention and multi-million-dollar contract values across various verticals, such as logistics, energy, e-commerce, and financial services.

As a visionary in the BPO industry, Musnad’s leadership contributed to expanding the industry’s footprint. In 2022, he was elected Director of BACCO, and in 2024, he was elevated to Joint Secretary-General.

In this capacity, he contributes to national policy development, international collaboration, and strengthening the talent pipeline across the digital outsourcing sector.

Ventures & Partnerships

Under Musnad’s guidance, the SkyTech umbrella has diversified into several specialized entities:

• Marketorr – A future-driven digital marketing agency serving global brands.
• Codezzi – A software development and automation company.
• SkyTex – An emerging textile and garment export initiative.
• Agency Handy – A SaaS platform for client and workflow management.
• Synergy Business Solutions – A CRM, outbound dialer, and CX sentric contact center.

These ventures collectively support businesses in over 15 countries, contributing to export earnings and employment generation in Bangladesh.

Entrepreneurial Growth & Vision

Musnad’s transformation from a dropout student with 150 taka in savings to a multimillion-dollar BPO leader is a story of resilience, discipline, and innovation. He has designed proprietary service models that eliminate intermediaries and directly connect Bangladeshi talent with global clients, pioneering in-contract-based offshore support.

His ultimate mission is to position Bangladesh as a global BPO hub, capable of delivering enterprise-grade solutions to clients worldwide. He is currently working on launching automation-driven offerings in sales and customer support that can scale BPO services to new frontiers.

Recognitions & Contributions

• Joint Secretary General, BACCO (2024–Present)
• Director, BACCO (2022–2024)
• Mentor & Trainer, Soft Skills and Outsourcing Education.
• Regular contributor to digital economy roundtables and industry summits.
• Featured in national publications for entrepreneurship and youth leadership.

Areas of Expertise

• BPO Operations & Workforce Strategy.
• SaaS Development & CRM Innovation.
• Startup Scaling & International Client Acquisition.
• Customer Service Optimization & Sales Enablement.
• Leadership, Resilience, and Entrepreneurial Mentorship.

Sayma Shawkat is an accomplished industrialist and business leader with extensive expertise in Bangladesh’s Readymade Garment and IT sectors. Beginning her career in 2008 with Capital Group of Industries Ltd., she holds dual majors in Accounting & Finance and Marketing.

Currently, she serves as the Managing Director of ASK Telecom Ltd., specializing in ITES and outsourcing services, and holds Directorships at Uni Gears Ltd., Capital Fashions Ltd., and Capital Designs Ltd., significant players in readymade garment manufacturing and export, including specialized printing and embroidery units. Her international experience spans Asia, Europe, and America, promoting business development and expanding her companies’ global footprint.

Sayma Shawkat is also actively involved in industry leadership, serving as a director on the newly reformed BACCO Executive Committee for 2024-2026, and as the elected President for the AISD PTA Board for 2024-2025. She is also an Executive Committee Member at the Banani Society Board. Her career is marked by a strong commitment to innovation, growth, and advancing Bangladesh’s garment sector on the world stage.

Emrazina Islam is a passionate graphic designer. She has been working in this field since the beginning of 2011. So far, she has worked on design projects for over 40 renowned companies, including 6Connex, Ericsson, Intuit, BreatheCon, The Economist, Origami Owl, Childhelp, MarketingProfs, RSA, Salesforce, Johnson & Johnson (China), Epic Sports, and others. As an illustrator, she also worked on an animated short film titled Whipping Boy (2014).

After working for 2.5 years alone as a photo editor and graphic designer, she started her own agency, Emrazina Technologies (formerly Creative Kittens), in 2014 to provide design assistance to clients all around the globe.

She has another startup, Kaz360, which is an online marketplace where anyone can sell and buy skill-based services. From baking cakes to designing houses, card design to event management, performing music to web development, all types of skill-based services are available in this marketplace.

Emrazina worked as a community brand ambassador (2016-2022) for Payoneer, a cross-border payment platform. 

She has also been recognized for her work and contribution to the industry with several awards. Among those, one was the BASIS Outsourcing Award, which was received in 2014, and the Best Female Freelancer award at the 3rd Digital Bangladesh Day in 2019.